GP online access changes: Practice stops pre-bookings and receptionist ‘in tears’

Credit: Getty Images/sturti

By Claudia Tanner

The changes to online access at GP surgeries coming into force today (1 October) have been hailed “a major step towards the government’s ambition of ending the 8am scramble” by the government.

However, a GP leader warned that the policy could backfire. “On the face of it, from a patient perspective, it sounds like it's a good idea,” Dr Steve Taylor, the Doctors' Association UK’s GP spokesperson told Doctors.net.uk. “But personally, it looks like a really bad idea.”