More people contact their GP surgery online than on the phone, data reveals

Anthony Devlin/PA Wire

By Jane Kirby and Ian Jones, PA

A slightly higher proportion of people are now contacting their GP surgery online than on the phone, according to data partly collected after controversial online access changes where made.

Office for National Statistics (ONS) health experience survey data for England covering 16 September to 8 October shows that 14.6% of people last contacted their GP in person, 40.5% did so on the phone and 43.3% did so online.